Pioneer SE-C8TW User Manual download pdf (Page 22)

10. Troubleshooting

Problem Remedy

Power won’t turn on. Recharge the wireless headphones.

The batteries will not charge. Confirm that the earphones are placed in the

charging case properly.

Be sure to use the included TYPE-C USB cable.

Confirm that computer’s power is ON.

Confirm that computer is not in power-saving

mode.

Confirm that accessory TYPE-C USB cable is

securely connected to both the charging case

and the computer.

Can’t perform pairing. Place the wireless earphones and Bluetooth

device closely together when performing pairing.

Can’t perform Bluetooth

connection.

Confirm that left side and right side earphones’

and paired device’s power is turned on.

Confirm that Bluetooth function is turned ON in

the device you are connecting to.

No sound. (When playing

music)

Confirm that left side and right side earphones’

and paired device’s power is turned on.

Confirm that connection with Bluetooth device is

set for profile A2DP.

Confirm that the connected music playback

device is set for PLAY.

Confirm that the volume is not set low on the

paired device.

Sound is distorted.(When play-

ing music)

Check that no other devices utilizing the 2.4 GHz

wavelength (including microwave ovens, wireless

radios, etc.) are nearby, and that no obstructions

block the signal path.

Can’t use hands-free operation. Confirm that wireless earphones and Bluetooth

device are connected using the profile HFP or

HSP.

If connection to the Bluetooth device is in profile

A2DP, it may be necessary to change connection

profiles (depending on the specifications of the

Bluetooth device).

Problem Remedy

Communication distance is

short, sound is garbled.

Check that no other devices utilizing the 2.4 GHz

wavelength (including microwave ovens, wireless

radios, etc.) are nearby, and that no obstructions

block the signal path.

Can’t use the voice assistant

function.

Confirm that the settings of the paired Bluetooth

device are set correctly.

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Pioneer SE-C8TW User Manual Page 22

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