Pioneer XW-SMA1 User Manual download pdf (Page 5)

Troubleshooting

Problem Cause/Remedy

Can’t decompress ﬁ rmware ﬁ le (zip ﬁ le). • When using Windows XP and later operating systems, a zip-ﬁ le extractor is

furnished as a standard feature, allowing zip ﬁ les to be treated as ordinary

folders. From the Pioneer website, store the downloaded ﬁ rmware folder

(SMA2013NMP1050.zip) on your computer. Open the folder and copy the

ﬁ rmware ﬁ le (SMA2013NMP1050.fw) located inside the folder to your computer’s

desktop or other desired location.

• Mac OS X and later operating systems allow compressed zip ﬁ les to be treated

as normal ﬁ les. When you double click on the downloaded ﬁ rmware zip ﬁ le

(SMA2013NMP1050.zip), a decompressed ordinary folder will be created in the

same place.

Bonjour isn’t displayed when using Safari. • Set your computer to allow Safari to display Bonjour.

Sound stops while listening to Pandora/Internet

Radio.

• Is the unit’s MUTE function enabled? Turn off the MUTE function.

• Has an error message been generated? Check the ControlApp screen.

If the unit is not connected to ControlApp, connect ControlApp to the unit once

again and check the display.

• If the above steps do not rectify the problem, try changing the input, or turn the

unit off and on again.

The unit cannot be started (power connected) with

the input function set to Pandora/Internet Radio.

• When the power is turned on to this unit, it will not start in Pandora/Internet

Radio mode.

• However, when the unit is set to Quick-Start mode and is currently in standby

mode, if one of the Internet Radio or Pandora buttons is tapped, the unit’s

power will turn on and Internet Radio or Pandora modes will be selected.

The unit automatically powers down. • If the MUTE function is left enabled for more than 20 minutes, the unit is

designed to automatically turn power off.

• If the MUTE function is disabled or sound volume is raised, the automatic power

off function will be cancelled. For details see the section “Stopping radio play” (P.

3).

Pandora/Internet Radio continues playing even after

stopping ControlApp.

• Pandora/Internet Radio will continue to play on the unit even after closing

ControlApp. In that case, however, ControlApp cannot be operated.

• To access ControlApp operations, start ControlApp once again and connect to

this unit.

Can’t connect ControlApp • Is the unit’s ﬁ rmware version lower than [1050]? If so, update the ﬁ rmware

version.

• If connection is still not possible, consult the following website:

When using iPhone/iPod touch

http://pioneer.jp/support/soft/iapp_controlapp/en.html

When using Android

http://pioneer.jp/support/soft/aapp_controlapp/en.html

Remote control buttons don’t respond. • When playing Pandora/Internet Radio, the following buttons on the unit’s remote

control are disabled and cannot be used:



(play/pause),



(prev),



(next).

The message “Connecting...” appears, but no play

starts.

• Is the power disconnected to the device? Is the device connected properly to this

unit? Check power source and connections for the device.

Can’t play Pandora/Internet Radio • Is a ﬁ rewall set on network devices? Check the ﬁ rewall setting on network

devices.

• Has the Internet connection been dropped? Conﬁ rm that network device settings

are proper, and if necessary consult your network connections dealer.

• Has the radio station interrupted or stopped its broadcast? Note that it may not

be possible to access stations even if they are on the issued station list.

<ARI7040-A>

5. To change the site's language, choose the applicable country ﬂ ag on the ﬁ rst page of this website.

6. Read the disclaimer and if in agreement, click on “ACCEPT”.

7. Use the access code noted in step 3 to perform user registration according to the instructions on the screen.

8. Follow the instructions on the screen to register your favorite stations.

Here, you can register both stations not on the vTuner list, and stations on the list as well. In this case, the stations will be recorded

on this unit as favorite stations, allowing you to play them easily.

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Pioneer XW-SMA1 User Manual Page 5

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